Privacy Policy

At TutorAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, website, and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Application includes:

1.1 Personal Data

When you register for an account, we collect personally identifiable information, such as:

• Your name
• Email address
• Password
• Educational information (such as grade level, subjects of interest)
• Profile information (such as profile picture, bio)
• Optional demographic information

1.2 Derivative Data

Information our servers automatically collect when you access the Application, such as:

• Your IP address
• Browser type
• Operating system
• Access times
• Pages viewed prior to and after using our Application
• The pages you view and links you click within the Application

1.3 User Content

We collect and store the content you create, upload, or receive from others when using our services, including:

• Notes and study materials
• Questions and answers
• Study plans and schedules
• Learning progress data
• Communications with our AI tutoring system

1.4 Mobile Device Data

Device information such as your mobile device ID, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

1.5 Push Notifications

We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

• Create and manage your account
• Provide personalized learning experiences
• Compile anonymous statistical data and analysis for use internally or with third parties
• Deliver targeted advertising, newsletters, and other information regarding promotions and the Application to you
• Email you regarding your account or order
• Enable user-to-user communications
• Generate a personal profile about you to make future visits to the Application more personalized
• Increase the efficiency and operation of the Application
• Monitor and analyze usage and trends to improve your experience with the Application
• Notify you of updates to the Application
• Offer new products, services, mobile applications, and/or recommendations to you
• Perform other business activities as needed
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
• Process payments and refunds
• Request feedback and contact you about your use of the Application
• Resolve disputes and troubleshoot problems
• Respond to product and customer service requests
• Send you a newsletter
• Solicit support for the Application

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

3.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

3.4 Advertising Partners

We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to our Application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. We use both contextual and behavioral advertising methods to display relevant content and ads:

• Contextual advertising: Ads shown based on the content you're currently viewing
• Behavioral advertising: Ads shown based on your browsing history, preferences, and usage patterns
• Interest-based advertising: Ads tailored to interests inferred from your activities over time

3.5 Interactions with Other Users

If you interact with other users of the Application, those users may see your name, profile photo, and descriptions of your activity.

3.6 Online Postings

When you post comments, contributions or other content to the Application, your posts may be viewed by all users and may be publicly distributed outside the Application in perpetuity.

3.7 Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your information may be transferred.

4. Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application.

5. Third-Party Websites

The Application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@tutoraistudy.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

We do not knowingly collect information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this Application. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@tutoraistudy.com.

9. Your Rights Regarding Your Information

9.1 Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

9.2 Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Application
• Logging into your account settings and updating your preferences
• Contacting us using the contact information provided below

10. California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Language Town Limited
Email: support@tutoraistudy.com